What We Do

• Assessing the effectiveness or alignment of: strategic and operating priorities and plans; work flows and structures; job competencies and role clarity; communication and coordination processes; performance planning, review and appraisal practices; assessment, training and development programs; or work environment quality and employee engagement levels.

• Using observation, inference and validation to diagnose the root causes of problems in interpersonal, group, team, cross-unit or inter-organizational interactions and effectiveness.

• Designing, facilitating or evaluating the impact of interventions to advance or support: leadership or management development initiatives; strategic or team building retreats; performance management consulting or training activities; collaborative development of competency profiles; development and pilot testing of educational programs or materials; executive, managerial or frontline employee coaching or mentoring; or career planning and development activities.

Toward this end we help to create the design, provide group facilitation, document the outcomes and evaluate the impact of the following organizational effectiveness-enhancement processes: strategic planning; competency development; performance coaching; team building; process improvement; workforce engagement; organizational change; and conflict management.

We bring the following key competencies to this organization consulting work:

• Adult Learning. Understands how adults learn and how they apply knowledge, skills and attitudes.

• Collaboration. Is able to work within and across the organization, develop partnerships and pull together appropriate resources and programs to get things done.

• Communication. Applies effective verbal, non verbal, written and electronic communication methods to achieve desired results.

• Computer Literacy. Demonstrates proficiency using a variety of personal computer skills and software programs to produce support materials including charts, graphs, handouts, manuals and presentations.

• Group Process Facilitation. Is able to plan and organize the group dynamics of large conferences and working meetings of any size, consult with conference or meeting organizers, research their issues and goals and recommend the discussion agendas, problem solving procedures and decision making methods to be used as well as the optimum meeting-space configuration; help prepare the logistics and presenters for each session, moderate or guide group and breakout group discussions and exercises (when requested) and observe and guide the work of other facilitators (when needed) to ensure the accomplishment of session goals; and report out on group and breakout group activities and results, review the notes and data collected during each session and assist in the publication of reports and other documents pertaining to the conference or meeting proceedings and outcomes.

• Instructional Design. Uses established analytic, design, development, delivery and evaluation models to create learning designs that fulfill organizational goals.

• Organizational Theory/Consulting Practice. Is able to view the structure of an organizational system as a whole and identify the underlying root causes of behavior, assess data, test assumptions and inferences, integrate findings and formulate valid conclusions and recommendations.

Performance Gap Analysis. Performs front-end analysis by comparing actual and ideal performance levels and behavior patterns in the workplace and identifies opportunities and strategies for improving organizational and individual performance.

• Platform/Presentation Skills. Is able to lead an educational program effectively using a variety of media, vehicles and messages for a group of any size and predisposition.

• Integrity and Ethical Standards. Presents respectful, credible and professional demeanor and demonstrates reliable and trustworthy behaviors.

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